Practical notes for better digital projects

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Accessible delivery8 min readAccessibility requirements to define before development beginsAccessibility becomes more reliable when content, interaction, testing, and ownership are defined before components and deadlines harden.Read article

Editorial image for “Audit a process before automating it: a practical method”.

Process and automation7 min readAudit a process before automating it: a practical methodUseful automation starts with a precise view of real work, decisions, exceptions and the data moving between teams.Read article

Multi-monitor workstation displaying technical interfaces used to integrate digital systems.

Integration architecture6 min readHow to choose and secure useful API integrationsA practical framework for connecting systems without creating fragile dependencies, exposing unnecessary data, or multiplying integrations that are difficult to maintain.Read article

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Technology decisions3 min readCustom software or an existing platform: how to chooseA decision framework for deciding whether to buy, configure, integrate, or build around the way your organization actually operates.Read article

Monitor displaying software code during a development session.

Client experience6 min readDesigning a useful, clear, and secure client portalThe content, access, and service decisions that turn a client portal into a genuine relationship tool rather than a simple login area.Read article

Overhead view of a laptop, tablet and project planning documents.

Websites7 min readPrepare your content before redesigning a websiteA redesign is not only a visual exercise. Inventory, priorities, SEO, governance, and editorial ownership should be clarified so old problems are not moved into a new interface.Read article